Good morning! I purchased a Tapo C560WS, but it doesn’t return to its original position after detecting motion. Also, even when I set it to “Never Track,” the camera still moves downward.

Good morning! I bought tapo c560ws. But it will not return to its original position after detecting movements. And even if i set it to “never track”, the camera's view will not be on the same setting.

@Solla-topee hello! I updated the firmware, as what you have stated in the email. Unfortunately it did not fix the problem. I already emailed a video. Thank you!

Solla-topee wrote This Article Applies to: Tapo C500 2.0/TC40 2.0 Tapo C510 2.0/TC41 2.0 Tapo C520 2.0/TC42 2.0 Tapo C530 2.0/TC43 2.0 Tapo C560WS V1 Tapo C660 V1 Phenomenon Description: The cameras...

@Solla-topee i already sent an email Regarding my concern and the information that you needed.

I bought my tapo c560ws just this month. 2 weeks after mounting it, i noticed that the view from the live is has a different angle compared to the viewpoint. This will be of no use if the camera is...