@Loico Hi, Under normal circumstances, as long as the camera’s notification settings and the app notification permissions on your phone are both properly enabled, you should receive a notification...

@Looloo Hi, Could you please clarify your exact requirement? Do you want to turn off motion detection on a camera? If so, you can do it in the Tapo app: How to Enable Detection Feature on Tapo and...

@Jones1766 Hi, It is generally not recommended to use an extension cable to power the camera, as this may affect its performance. Please consider the following points: 1. The material and length of...

Ash2026 wrote I have a tc46 hardware V1 and its mounted at the front corner of the house. If someone walks down the side of the house a few times in the day the ptz drifts really far to the point the...

JStran wrote Thank you! If I use AI detection instead of motion detection will the event tracking only apply to the selected events. Example: If a person enters the patrolled area I want the even to...

@Kaderekusen @user10111111111 Hi, We completely understand your concerns and frustration—especially after reading other users’ feedback. It’s totally reasonable to feel cautious in this situation....