I have a tc46 hardware V1 and its mounted at the front corner of the house. If someone walks down the side of the house a few times in the day the ptz drifts really far to the point the camera will not go back to the default 0 position. This even makes the saved set points not work. 

Camera is 2 month old and has done this since day 1. If the hardware isnt upto spec to return the camera back to a default position then tapo need to develop a software solution to match objects from the saved position.

This is my 6th tapo camera and by far the worst. I can not recommend PTZ cameras by tapo

Ash2026 wrote

I have a tc46 hardware V1 and its mounted at the front corner of the house. If someone walks down the side of the house a few times in the day the ptz drifts really far to the point the camera will not go back to the default 0 position. This even makes the saved set points not work. 

 

Camera is 2 month old and has done this since day 1. If the hardware isnt upto spec to return the camera back to a default position then tapo need to develop a software solution to match objects from the saved position.

 

This is my 6th tapo camera and by far the worst. I can not recommend PTZ cameras by tapo

  @Ash2026 

Hi,

Thank you for reaching out and posting in the community.

Could you please confirm whether you have followed the basic troubleshooting steps outlined in our related guide ? These steps can sometimes help improve PTZ accuracy and restore normal behavior:
1. Ensure the screws are tight in the camera card slot and the rubber seal is seated.
2. On the Tapo App > Camera's Device Settings > Reboot Camera page, enable the Auto Reboot feature and check if it improves the situation.
3. Go to Camera Device Settings > Pan & Tilt, and tap “Pan & Tilt Correction” to recalibrate the camera.

If the issue still persists after completing those checks, we recommend contacting your local support team. They will be able to review your specific case in detail and provide a more suitable solution based on your actual usage scenario, whether that involves further diagnostics or other follow-up options.

Best Regards,

  @Hilbert-TP 

Hilbert-TP wrote

Ash2026 wrote

I have a tc46 hardware V1 and its mounted at the front corner of the house. If someone walks down the side of the house a few times in the day the ptz drifts really far to the point the camera will not go back to the default 0 position. This even makes the saved set points not work. 

 

Camera is 2 month old and has done this since day 1. If the hardware isnt upto spec to return the camera back to a default position then tapo need to develop a software solution to match objects from the saved position.

 

This is my 6th tapo camera and by far the worst. I can not recommend PTZ cameras by tapo

  @Ash2026 

Hi,

 

Thank you for reaching out and posting in the community.

Could you please confirm whether you have followed the basic troubleshooting steps outlined in our related guide ? These steps can sometimes help improve PTZ accuracy and restore normal behavior:
1. Ensure the screws are tight in the camera card slot and the rubber seal is seated.
2. On the Tapo App > Camera's Device Settings > Reboot Camera page, enable the Auto Reboot feature and check if it improves the situation.
3. Go to Camera Device Settings > Pan & Tilt, and tap “Pan & Tilt Correction” to recalibrate the camera.

If the issue still persists after completing those checks, we recommend contacting your local support team. They will be able to review your specific case in detail and provide a more suitable solution based on your actual usage scenario, whether that involves further diagnostics or other follow-up options.

 

Best Regards,

Are you kidding me? It's comments like these that will lose you customers. Have you even read the multiple threads on your forum and individual posts? None of the troubleshooting steps work! After a reboot ptz works fine for about 24hrs and then never returns to default position. 

Yes we have opened support tickets, yes you have sent us multiple replacements, nothing works! 

And by the way, there's no scheduled reboot on the tapo 660.

What a waste of money not to mention countless hours troubleshooting.