@sophiajoy Hi, Powerline devices need to work within one power circuit. And it may be affected by the powerline environment. So please check if there is any electrical devices in the same powerline...

@Steven78 Hi, Please double confirm if your model supports WIFI function. How to find the model number of your TP-Link device. After you find the model number, you can check its specifications on our...

@Sleepingwonder Hi, It seems that the two screenshots you provided are the same. Please confirm how you connect the Deco devices. Did you connect all Deco units(both Deco X20 and Deco S7) to the main...

@Optimista Hi, Is your model RE700X? It is normal for electronic devices to generate heat during use. It is recommended to place the product in a well-ventilated area. If you still find it is really...

@Tarano12 Hi, If the signal light is red, it means it is too far from the router and the connection between the router and the range extender is week. Please relocate it nearer to the main router....

@Shoconne Hi, Do you get any error message when failed to connect to the WIFI? You can move it nearer to the extender, forget the network and try to connect again. Please confirm that you did not...