Yep, move them into the same room, connect the smaller unit to the main router by ethernet cable and then use the pair button to pair them, or you can refer to the instruction mentioned on last...

Hi, The current powerline lights off means that you need pair them first. Please move them into the same room and plug them into the wall sockets directly, after that, please follow the instruction...

Hi, Please try to change the DNS server of the main router to 8.8.8.8/8.8.4.4 to give it a go. If still the same, please provide us the information below to do further analysis(You can send private...

Hi. Could you please show us a screenshot of the notification you saw and the mac address on the antivirus history page?

Hi, The Deco M9 plus supports ethernet backhaul and wifi backhaul, besides, there is a 5GHz-2 existed to work for wifi backhaul only. You can refer to the thread below:...

Hi, Sorry to tell you that there is no option to isolate the 2.4GHz and 5GHz, or change the channel manually via the Deco app yet. While there is a plan to add in the next firmware. And there is no...