Hi, What is the model number of your device? What is the light status of it right now? Good day.

Hi, Have you ever tried to change the time zone manually? What happened? Any updates, please let me know. Good day.

Hi, Please use the original power adapter. Then with it powered on,hold the reset button or hole for 10s until all the leds come on momentarily. Meanwhile, was there any power outage or bad...

Hi, So you setup VPN at client office? What kind of VPN you use？Like PPTP or Openvpn or so? With your device connected to the Client office VPN, what is the IP address and gateway it obtains? When...

Hi, For your informatoin, to protect privacy, one camera can be bound to one account only. While it can be managed by multiple devices with the same account. May it help and have a nice day.

Hi Mike, Have you ever enabled notification of Kasa on your cellphone? The kasa app need be authorized so that it can send you notifications. Meanwhile, after you click the manual recording button,...