Hello, please make sure the notification of Kasa App is authorized on your phone, and also verify Kasa activity notifications are enabled: http://www.tp-link.com/us/faq-1966.html Besides, you could...

Hello, with Kasa Cam’s Privacy mode you can enable or disable recording of video and audio. Please note that when you select this option your camera will not record audio or video, and you will not...

Hello, the Kasa camera cannot be turned on/off via the App or Google Home, because once it's turned off, it will lose connection to the cloud thus unable to respond any more when you want to turn it...

Hello, the SD card can be recognized on the App but cannot be formatted, right? what is the brand & model of the newly purchased SD card? And how about its format type? A picture of the card would be...

Hello, KC200 EU version only supports 2.4GHz WiFi, is your device EU version? If so, please choose your 2.4G host WiFi to connect.

@Mollie2731 The camera supports micro-SD cards with up to 128GB capacity, may I know the brand & model of the SD card? And how about its storage capacity? Please try a different SD card if you have....