@Huntcliff Hi, sorry to hear your camera is not working properly. If you don't mind, we can try to do some troubleshooting here. You can set up the camera, but sometimes it will offline, right?...

@TrivialPursuit2 Hi Peter, Thank you for your feedback. I will feedback to the related person about it. Good day.

@jameswhitey200 Hello, what's the model number of your camera? Do you mean you can't choose the camera's model number when you install it on the app? Which app did you download? If you have KC120,...

@doimec Hi, watching the live feed of Kasa cameras through Google Assistant will use your internet traffic as it’s a Cloud-to-Cloud service. When you can't watch the video on chromecast, please make...

@avniel Hi, please use the correct command to stream to Chromecast. Currently, the Kasa cameras don’t support “camera on/off” command due to possible security risks. For example, an intruder could...

@tkb Hi, this case is weird, please follow the instruction below to do some troubleshooting. 1. Do the crackling sounds come from the camera itself or from the app? 2. Please send us a video about...