@JoaoFerraz Hi, Take the camera that is plugged directly into a wall outlet as an example. Please try to install it in another house (with a different power system) and see if the same phenomenon...

mangaTom19 wrote Looks fine so far from my testing. I'd try testing it for a few days before giving a proper feedback here. Thanks. @mangaTom19 No problem. Please feel free to reply if there are any...

@Tui25 Hi, For the reported phenomenon, please try the following steps and check if they help. 1. Uninstall the Tapo app on your phone and install the latest version. 2. Log in to the Tapo app and go...

@darthrevan Hi, In the camera's Device Settings > Network Connection, does it show the router's Wi-Fi or the hub? Please send us a video showing the reported phenomenon for further analysis. You can...

@shimaore Hi, Please confirm the following information for the reported phenomenon. 1. Has the Tapo C200 subscribed to the Tapo Care service? Is an SD card inserted into the camera? 2. What's the...

@Ricky666 Hi, Our tech team has reviewed the Kasa app logs and found no indication of changes in the camera's video quality settings. Therefore, they would like to ask for your help to reproduce the...