@Jen93 Hi, Please try to watch the camera's live feed on your Alexa app and Echo Show simultaneously, and then check if they both have the green screen. Best Regards

@Downlands1 Hi, Since the new firmware(v1.2.3) has not been fully released for the Tapo C120, it's normal that one of your cameras has not detected the new firmware. It's recommended to wait...

@Jonchill Hi, Currently, the battery-powered cameras/doorbell cameras do not support the RTSP/Onvif protocol, and it's unable to store the video recordings to a third-party station/NVR/NAS. We have...

@rajeshm374 Hi, You can refer to the instructions below to configure the camera Tapo C510W. How to Set Up Your Outdoor Pan&Tilt Security Wi-Fi Camera If you need hotline support, it's recommended to...

@Sattary Thank you for share your experience!

@Dave_A_458 Hi, On the Tapo app > Tapo C425's Device Settings > Network Connection page, you can go to the Wi-Fi Backup page to enable this feature and select a hub to use its hotspot as a Wi-Fi...