@Francesco58 Hi, Please help confirm the following information for the reported case. 1. Do you have a problem when watching the video recordings stored on the microSD card? 2. What's the model...

@Barre02 Hi, In this situation, it's recommended to troubleshoot refer to Case 3 in the below instructions. What to do if my Tapo Camera gets bricked? Best Regards

@Dahu Hi, From the picture you sent, it's hard to repair the power cable. You may consult an electrician to check if the internal wires in the power cable can be connected one by one, however, there...

@lkjbdhasf Hi, You can refer to the below instructions to troubleshoot if you have no video clips stored on the cloud server after subscribing to the Tapo Care service. Troubleshooting for cloud...

@Mirsi Hi, You can refer to Case 2 in the below instructions to troubleshoot if you can't receive notifications on your phone. What to do if I can't receive notifications with the Tapo Cam or have a...

@Leoni04 Hi, Please help confirm the following information for further analysis. 1. After 9:30 PM, please go to the camera's Device Settings>Detection page and send me a picture of the detection...