@Ptrlee Hi, If you encounter the same phenomenon described in the following thread, please refer to the instructions under the workaround for further assistance. What to do if the Tapo Pan/Tilt...

@Marland Hi, Please refer to Q6 in the instructions below to troubleshoot if you can't pan or tilt your camera in the Tapo app. General questions about the TP-Link camera's Pan & Tilt feature If the...

@RobbyNaish Hi, Please confirm the following information for the reported phenomenon. 1. On your Tapo app > Me > About page, please check the Tapo app version. 2. If you have another phone, please...

@mQfY14Z95nII Hi, From your description, it seems the camera is randomly rebooting, so it's panning. If the phenomenon occurs only when the camera is in Night mode, it's recommended to confirm...

@Mauroriga Hi, When you have free time, please perform the following tests and collect the relevant logs so we can further analyze the reported phenomenon. 1. If your Tapo app is installed on an iOS...

@joluinfante Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. Is the freeze phenomenon you experienced that the camera displays an offline state in...