@Evergreen48 @LCW For this case, i recommend reaching out to the support team for further investigation. Contact Technical Support

@RDavPau Connect your phone to the same WiFi as the robot vacuum, disable celluar data and VPN (if any). Re-start the app and check whether the device is online under local control. If the device...

@AndreasR42 Try to press the Ring and Reset buttons at the same time, wait until the LED goes off, then release the Reset button, 2 seconds later, release the Ring button. If the LED status returns...

@AW70 Could you share a few photos of the wiring for these switch modules? If you know the wiring setup, adding labels or notes directly on the images would be very helpful.

@Gooman New firmware is typically released in phases and is not sent to all devices at once. If your device has not yet received a newly released version, just be patient as the release scale will be...

@Mme New firmware is typically released in phases and is not sent to all devices at once. If your device has not yet received a newly released version, just be patient as the release scale will be...