@m1m3r To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not...

@Airia For accurate product specification, please refer to the information on TP-Link official website or the information provided by official personnel.

@Elisa00 Please check whether the remote control (e.g. when the phone uses cellular data) of your KE100 and the KH100 hub still function correctly. Such things might happen if the smart devices are...

@adriandrei Have you tried to delete and reinstall the app? If this is a recurring issue, please get the app crash logs from your iPad and provide them to us for analysis. How to Get the Crash Logs...

@tiomiguel The supported operating temperature of the TC82 is -20°C to 45°C. If the outdoor temperature in your area is close to or exceeds the maximum limit, it is not recommended to use this camera...

@Rex74 Do you mean the hard drive cannot be recognized on other devices as well? If that's the case, you will need to contact the hard drive support for assistance. Please note that the Tapo H500 hub...