@Palanfir Which startlink router are you using? Did you check the signal strength of the hub? Is it possible because of a weak signal?

@DKemp How does the LED indicate look like in your case? Did you see any led changes when try to reset them? Please double-check the button you are using and make sure not to confuse the...

@meeeeel The energy data can be exported to email within the App. On the data report page, you'll find a download/export option in the upper-right corner. The data will be presented in a table format...

@Wonho Are you able to control the hub or the thermostat remotely (using cellular data)? For example you can try to ring the hub or turn on/off the thermostat. May I know what's the model of your...

@upl74 As a security camera, the data stored on the SD card is crucial. Using expanded SD cards can easily lead to data read or write errors. For example, if the stored file exceeds the actual...

@Reymez95 We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.