@CasGar Got it, checking with our team.

@Tinge1tange1 Do you keep the camera images before and after? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

@Z8000 Did you enter camera device page to check whether the privacy mode is on or off? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later...

@leopedro123 What are you looking for?

@ClaudPorcellana It seems your device is in child lock mode. Long-press the child lock button (the 4 dots) for 5s to exit child lock mode.

@Dunks001 If there is an SD card, remove it and try to reset the doorbell again. You may try to press the reset button for a longer time. If there is still no change, please contact the retailer or...