@Deanosaurus Are you able to replicate this issue? Try to unplug the cable from the main deco's WAN port, check if the same thing still occurs. To assist with this case, a specialist will help to...

@SugarBaby The angle of the slope on the sensor's body is relatively small, from my point of view, as long as it's not installed much higher than a person and not directly below the sensor looking...

@vpl220 C460's detection videos can be stored to Tapo H200, the 24/7 capture videos are not supported so far. It might be supported in H200's future firmware release.

@BTDen The AWS outage has affected the connectivity for many Tapo and Kasa devices. We have a system status update page on the official website, you can follow it to learn detailed information about...

@TapoTpDb91 Is the TP-Link account currently logged into the Tapo app the owner account for this doorbell? Please note that an invitee account does not have permission to download videos from a...

@Angel001 The solid amber led indicates the doorbell has been disconnected from the cloud. Are you sure you can still watch the doorbell remotely when its led turns amber? If you're conducting the...