KS225 Online but not functional after power blip

KS225 Online but not functional after power blip

KS225 Online but not functional after power blip
KS225 Online but not functional after power blip
Wednesday
Model: KS225  
Hardware Version: V1
Firmware Version: 1.1.1

We have a Tesla Powerwall and the grid went away as it often does here in Puerto Rico.  My new KS225 switches were online but the manual switches wouldn't work.  I couldn't turn my lights on or off. 
 

after power cycling the circuit breaker they came back.  
 

this seems like a really bad failure mode, you can't manually turn the lights on or off even though I can see the switch in the app and also turn it on or off in the app and nothing happens. This is the first time that's happened. I have several of these switches. Hopefully, it won't happen every single time. Has anyone seen this or have a idea how to fix it?

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Re:KS225 Online but not functional after power blip
Thursday

  @AdamB9 

 

Does the Telsa powerwall work as some kind of backup power (battery) that can be used during the power outage? Can it provide power to the smart switch? Check if the smart switch works when it is powered by the telsa powerwall. 

 

If the switch button cannot control the backend lights, it is likely a wiring issue, such as the circuit for this switch not having restored normal power supply.

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