@Vernissa Please collect the crash logs from your iPad and send them to us for further analysis. To assist with this case, a specialist will help to follow it up through email. Please check your...

@Vernissa What are the Tapo app versions on your two iPads? Does the problem happen when you click to view the camera? Or when you open the Tapo app? Will the app shut down unexpectedly, or just...

@DMisi Please verify the quality of the mircoSD card you use. A low-quality SD card can cause a range of operational problems. You can refer to this article for guidance on how to test it. How to...

@birricoddo The home/away mode allows the user to create two sets of settings for the camera, detection zone is included. If you did not create the same camera features for both modes, then the...

@NorthernGuy The doorbell can function on battery power alone or be powered through hardwiring, both options are available, and you can choose the one you prefer and find more convenient. But if you...

@Kcirtap Do you use an Android phone or an iPhone? What's the model and system version? Try to watch the camera with another device (preferably a different system -- Android/iOS), check if the...