Tapo Smart Camera Forums - Smart Home Community

Hello, to how many adresses can i share my camera? How many users can use the same account? For me it is not necessary that more then 1 can watch the stream at the same time. Is it possible ro deactiv

Device ConnectivityTP-Link ID Related

By Extra330 · Latest post 2026-04-20 09:43:45 by Hilbert-TP

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Knowledge BaseFrequently Asked Questions about Tapo Care

The Tapo Care service provides cloud storage, rich notifications with snapshots, Smart Sort, and other services for Tapo cameras. With the Tapo Care service, all detected events are recorded and brief

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Solla-topee · Latest post 2026-03-30 03:04:51 by Solla-topee

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SolutionWhat can I do if the "Feature Unavailable" message appears when using the Talk/Call features?

This Article Applies to: All Tapo Cameras Phenomenon Description: When attempting to use the Talk or Voice Call feature on your Tapo camera, you may see the message: “Due to local regulations, this fe

OfficialHighlighted ThreadTP-Link ID RelatedTwo-way Audio

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Solla-topee

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Device was removed from the account (not showing in tapo app) and it is now blinking red costantly

Hi, My camera disappeared from my account (from the iOS tapo app) and it is now blinking red costantly. The camera appears to be working, I say that because: - if I shake the camera the camera start t

TP-Link ID RelatedDevice ConnectivityTapo App Related

By Steer6r · Latest post 2026-02-03 07:39:32 by Wayne-TP

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Create new admin

I have a c200 indoor camera. Simple query. I set it up for a family member and 'shared' it with him but he cannot access the 'privacy' control. Do I have to delete and 'reset' the camera on his phone

Device SharingTP-Link ID Related

By Peterdwolf · Latest post 2026-01-20 09:56:45 by Peterdwolf

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Tapo devices can only be controlled locally within the same wifi network but not remotely

Hi, I have recently updated my home internet router to a TP-Link BE230 V2.0 Therefore a reconnection to home internet is required for the Tapo C220 Camera. The camera succesfully connected to the 2.4g

TP-Link ID RelatedRemote ControlTapo App Relatednetwork unstable

By Samueltks · Latest post 2025-12-29 11:12:14 by Solla-topee

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Knowledge BaseGeneral Questions about the TP-Link ID

TP-Link ID(also called TP-Link account or TP-Link cloud account) provides a unified authentication service to allow you to use a single email address to login TP-Link Community, Omada Cloud, Training

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Solla-topee · Latest post 2025-12-11 02:56:35 by Solla-topee

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My device is red

Hi I have 2 C310 and 1 C320 that are playing up. Reseting them didnt work so i deleted them and now am trying to reinstall them but the red light is constant, when i reset it flashes then goes constan

InstallationDevice ConnectivityTP-Link ID RelatedFirmware

By Charmaine01 · Latest post 2025-12-10 11:29:24 by Solla-topee

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None of my cameras is uploading Cloud Videos

Hello, right now is 16:56 and my cameras stopped recording to the cloud since today at 10AM. All the cameras stopped uploading cloud videos. My home network is working fine, so that is not the problem

RecordingTP-Link ID RelatedTapo CareCloud recording

By Erickcm · Latest post 2025-10-21 12:13:06 by Solla-topee

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Lack of Google Home connectivity

I know I'm not the first to report this issue (by a long shot!) But what a letdown!! I purchased this because I already have a number of devices linked to my Google Home and so the first thing I looke

Device ConnectivityGoogle HomeTP-Link ID Related

By Biggles-Downund · Latest post 2025-10-17 10:17:07 by Wayne-TP

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Can't Subscribe. Change country in Tapo account

Hi, I have two outdoor cameras. I want to subscribe to cloud. Google Play store says currency error. Website is denoted in USD. Need help updating the account to India and currency to INR. Thanks.

Tapo CareTP-Link ID RelatedSubscribe

By Relaxed_Daddy · Latest post 2025-09-08 09:51:44 by Solla-topee

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Shared accounts dont have access to cloud saving video on camera.

Hello i activate Tapo Care 30 days trail on my camera. But shared accounts to device don't have access to video cloud savings, nothing show for them. Everyone has the lasted version of app from play s

Tapo CareTP-Link ID RelatedRecordingDevice Sharing

By ChrisBS · Latest post 2025-07-24 08:05:40 by Tha_Bucket

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4689Views

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