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Again and again: "no devices yet" after some time

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Again and again: "no devices yet" after some time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Again and again: "no devices yet" after some time
Again and again: "no devices yet" after some time
2017-11-05 22:10:27
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Hardware Version :

Firmware Version :

ISP :

Hello,

I'm using HS100 but after some time (days or weeks) within Kasa App appears "no device yet" and
I have to connect the Smart Plug again like he first time. This happened already four times!
What is the Problem? Is it a bug?
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#1
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Re:Again and again: "no devices yet" after some time
2017-11-06 09:28:21
It seems that you didn't login to the Kasa with a cloud account or the HS100 lost connection from your router.
You can first create a cloud account and login to Kasa with it.
http://www.tp-link.com/en/faq-948.html
If the issue happens again, pay attention to the wifi light on HS100. It should be solid green, otherwise it lose connection from your router.
Move it closer to the router will help.
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#2
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Re:Again and again: "no devices yet" after some time
2017-11-07 21:48:51
I have same issues like Shield101. The green LED is always switched on, but Alexa says: "TP-link reagiert nicht" (german). Sometimes after 5 min the light will be switch on. Sometimes nothing happened :-/ This error still exists since 3 month I think.
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#3
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Re:Again and again: "no devices yet" after some time
2017-11-08 08:44:22
Make sure kasa can control the device locally and remotely first.
Move Amazon Echo close to the plug and do the test again.
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#4
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