Nc450 connected to wifi but app cant find camera
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Nc450 connected to wifi but app cant find camera
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Nc450 connected to wifi but app cant find camera
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
2018-03-07 07:36:54
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Nc450 connected to wifi but app cant find camera
2018-03-07 07:36:54
Tags:
Model :
Hardware Version :
Firmware Version :
ISP :
Hi all, My Camera was working fine but internet went down for a few days when it came back camera was no longer working. I’ve tried resetting but doesn’t work. Camera appears to connect to router (solid green light) both wirelessly and with ethernet cable but the app cannot find the camera, i’ve tried removing the app and reinstalling, also tried removing the camera and trying to find it again. Any ideas how to fix this?Thanks
Hardware Version :
Firmware Version :
ISP :
Hi all, My Camera was working fine but internet went down for a few days when it came back camera was no longer working. I’ve tried resetting but doesn’t work. Camera appears to connect to router (solid green light) both wirelessly and with ethernet cable but the app cannot find the camera, i’ve tried removing the app and reinstalling, also tried removing the camera and trying to find it again. Any ideas how to fix this?Thanks
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
20 Reply
Posts: 1341
Helpful: 312
Solutions: 6
Stories: 0
Registered: 2016-04-19
Re:Nc450 connected to wifi but app cant find camera
2018-03-07 16:44:49
is your smart phone connected to the same router which your camera is connected
to?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Re:Nc450 connected to wifi but app cant find camera
2018-03-07 19:59:52
yes, connected and standing right beside It. Tried with camera Ethernet connected and wifi connected.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 626
Helpful: 37
Solutions: 0
Stories: 0
Registered: 2017-06-28
Re:Nc450 connected to wifi but app cant find camera
2018-03-08 16:22:23
You tried factory reset the cam? Also you can configure it through web interface.
https://www.tp-link.com/en/faq-820.html
Or update firmware
https://www.tp-link.com/en/faq-1972.html
https://www.tp-link.com/en/faq-820.html
Or update firmware
https://www.tp-link.com/en/faq-1972.html
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Re:Nc450 connected to wifi but app cant find camera
2018-03-08 16:40:16
no, I haven't tried that, just holding the WPS button at the back. I will try that his evening, thanks
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 12
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-10
Re:Nc450 connected to wifi but app cant find camera
2018-03-10 00:29:52
Hi Alanmorr,
How did the factory reset work out for you?
Regards
How did the factory reset work out for you?
Regards
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#6
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Re:Nc450 connected to wifi but app cant find camera
2018-03-11 03:30:44
I've tried both factory reset and updating firmware but neither work, app still cant find the camera, have I got a dud camera or is there anything else I can try?
Camera worked through web interface so isn't completely broken.
Camera worked through web interface so isn't completely broken.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#7
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Re:Nc450 connected to wifi but app cant find camera
2018-03-12 22:12:37
any ideas guys?
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#8
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1341
Helpful: 312
Solutions: 6
Stories: 0
Registered: 2016-04-19
Re:Nc450 connected to wifi but app cant find camera
2018-03-14 09:38:25
Re install the camera app or update it. Make sure your phone connects to the same home network (same band, no guest network) , no AP isolation or filtering on your router.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#9
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Re:Nc450 connected to wifi but app cant find camera
2018-03-14 17:28:11
Hi Anton, I've reinstalled
the App also, and tried It on different devices but still won't pick up the camera when Its searching for It, all are on the same wifi network
the App also, and tried It on different devices but still won't pick up the camera when Its searching for It, all are on the same wifi network
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#10
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1341
Helpful: 312
Solutions: 6
Stories: 0
Registered: 2016-04-19
Re:Nc450 connected to wifi but app cant find camera
2018-03-15 09:22:44
Hey, contact tplink support to figure it out. I dont know what could be the cause.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#11
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
2018-03-07 07:36:54
Posts: 6
Helpful: 1
Solutions: 0
Stories: 0
Registered: 2018-03-07
Information
Helpful: 1
Views: 6912
Replies: 20
Voters 1
Tags
Related Articles
Report Inappropriate Content
Transfer Module
New message