We need to connect camera to the router with a wire when we firstly configure it.
Make sure c onnect the phone and the camera to the same router or network .
Try to restart the camera.

Still not working. Have connected the camera to the router, with wire and the LED light is green. The phone is connected to the same network through wifi.
Have Restarted the camera, but no luck yet.

Is it possible I need to configure something on my phone or on the router?

Hi IceTea

In your case, if the LED light is green then your camera is connected to your router. Before access it from your smartphone you have to access the router admin page and see in the DHCP clients section which IP the cam got. With this IP address you will access direct from browser like http://xxx.xxx.xxx.xxx/ and configure the wifi network. After this you will can access from smartphone.

I have a problems too, but in my case, the LED light nevermore is green. I connect the camera with cable on my router, configures the DHCP but the LED still RED. I think I lost the firmware. Anyone can help me? How I can update the firmware or access the camera in this condition (LED green)???

Thanks a lot.

i have the same problem, look like camera is dead, found ip in DHCP but cant access it

i also facing same issue. Do you got solution?

Try to call centre but nobody pickup @IceTea