What should I do if NC450/260 stop working on Android App after upgrading to v1.5.0

What should I do if NC450/260 stop working on Android App after upgrading to v1.5.0
What should I do if NC450/260 stop working on Android App after upgrading to v1.5.0
2018-12-21 08:09:42

Description

TP-Link is aware of the problem on Android tpCamera App after upgrading NC450/NC260 to latest firmware v1.5.0.

If you encounter the problem as below:

1. App crash when trying to view the camera.

2. During configuration, App stuck in entering cameras password.

3. Cant view the camera from cell phone over home Wi-Fi connection (show black screen, unable to load), but fine over 3G/4G or other Wi-Fi connection.

 

Available Solution

1. Please uninstall the old 3.1.7 App version at first.

2. Go to Google Play store, download and install the latest 3.1.9 App version.

 

Note: If you don't uninstall the old App version and update to the latest App directly, you may still encounter the same problem.

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