Deco M5 latency to modem/router spikes.
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I am experiencing issues with a new Deco setup at home.
I have 3 Deco M5s which have drastically improved the connectivity in my home.
The only issue that I cannot seem to fix (using existing TP-Link support threads) is that the latency coming off of the Decos when communicating to the main router is not consistent and frequently (every 10s or so) will drop connection entirely for a brief moment. It will be fine at 20-25ms and then I can watch the pings and see it steadily climb to 5000ms before going offline and then starting back at 20ms.
It's not noticeable usually when doing general things like surfing or watching a buffered video, but voice calls and video games are nearly un-usable.
Things I have attempted which either don't fix the issue, or stop the Deco from working at all:
- disable DHCP on the ISP's provided modem/router
- switch the deco between router and AP mode.
- reset the deco network and start from scratch
I am not able to bridge the modem/router from the ISP because it disables other services which are controlled by the device (IE: Moca, Tivo)
I have also been testing pings directly wired to and on the wireless provided by the ISP device and everything is fine there.
I attempted to troubleshoot with the ISP but they aren't willing provide assistance when using a third party device.
I can provide any futher information required.
Thank you,
Dave
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Glad I came across this thread, I reported issues to my ISP few days ago as I was having packet loss, high latency and thought it was the ISP. The last thing I thought could be causing it is the deco. I have P7 btw. After the ISP confirmed they see no issues at all, I started investigaing. I could see the issue pinging the gateway which is the IP of deco. I disbaled 5GHZ wifi and testing now, may be a bit better but it is early to tell.
64 bytes from 192.168.68.1: icmp_seq=16 ttl=64 time=4.604 ms
64 bytes from 192.168.68.1: icmp_seq=17 ttl=64 time=11.467 ms
64 bytes from 192.168.68.1: icmp_seq=18 ttl=64 time=5.297 ms
64 bytes from 192.168.68.1: icmp_seq=19 ttl=64 time=8.641 ms
64 bytes from 192.168.68.1: icmp_seq=20 ttl=64 time=3.086 ms
64 bytes from 192.168.68.1: icmp_seq=21 ttl=64 time=5.278 ms
64 bytes from 192.168.68.1: icmp_seq=22 ttl=64 time=5.134 ms
64 bytes from 192.168.68.1: icmp_seq=23 ttl=64 time=45.425 ms
64 bytes from 192.168.68.1: icmp_seq=24 ttl=64 time=7.908 ms
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I am convinced the issue is firmware related.
When I first configured my decos I didn't update the firmware for nearly 1 month. And everything was fine.
As soon as I decided to update the to the latest firmware, these latency issues to the modem began.
It's a shame because this product was funtioning very well prior to the update.
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@Daveomania Have you ever managed to fix this issue? I'm having the exact same problem with my 3x M5 setup and it's driving me crazy..
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@SvanBruggen hi, the recent fw update has stabilized mine a lot. Now running on 1.4.2
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@Ali9521 Tried the new patch, seems to have eliminated the dropouts, however ping spikes are still present.
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Where did you get this fw update from? My decos still show as running the latest fw 1.3.1 when I attempt to update there is no new fw available.
I would love to try this update as my m5s still have dropouts and latency spikes constantly.
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Hello， the1.4.2 is released for those customers who have install 1.4.0; while cause some customers reported that this firmware may affect the performance under certain circumstances, the 1.4.0 had been withdrawn, and the new official firmware will be released soon. You can keep an eye on the Deco app or the official website for more updates.
Back to your case, we have noted all the information you have mentioned before; and to help you fix it, we would like to follow up on your case via email. If it is okay for you, please check your inbox and get in touch with our engineer.
Thanks a lot.
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I have the same problem with my 3 M5. Latency very high. Can't play games even with high priority set up. How can I get the new firmware to solve this issue, please?
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@DanielFontolan You can get the firmware from here: https://static.tp-link.com/2020/202001/20200117/M5_v1.4.2_Fix_issues_of_firmware_1.4.0.zip
This is the forum post about it: https://community.tp-link.com/en/home/forum/topic/187114
It fixed the connection loss for me, but the issue with latency spikes is still there.
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I ha e exactly this problem too whee latency is high causing me to drop out of conference calls which is a big issue when I am working from home. M5 x 3 connected to plusnet router all good until firmware upgrade to 1.42 from 1.3.1 and wondering if this caused the latency was great before but can't use this currently.
if I connect to plusnet Wi-Fi all good any help or advice would be great.
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