MR200 and MR600 keep dropping LTE connection !
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've tried two models: Archer MR200and now MR600. Both router constantly drop LTE connection. Another router, DLINK DWR921, on the same sim card, never drops LTE connection. My other devices on different sim cards don't drop connection in this area too.
Signal strength is 75% all the time (also durong connection drop it shows 75%). After connection drop the router has sometimes trouble reconnecting by itself. The drops happen multiple times a day, sometimes even as often as less than hour between.
i've tried (on both routers, now I only have the MR600):
- updating firmware
- manually creating ISP profile (the ISP is T-mobile Poland)
- moving the router around household
- rebooting multiple times
- power off/on cycles multiple times
- cleaning sim card
- antennas repositioning
Nothing helps. i'm gonna return the MR600 (alresdy returned MR200). And that's a pity because otherwise they are great devices, much better than tye D-LINK that I have...
Any ideas?
To those who may be concerned,
Hi all, Thank you very much for all your detailed information.
Later if you still have the disconnection issue with your LTE gateway, please help us to provide the information attached below.
And email our support team(https://www.tp-link.com/support/contact-technical-support/) with forum ID 176752, or tag me here so that we could run further analysis to figure it out;
1. The model number of your LTE gateway router. And its hardware and firmware version.
Note: Please ensure the firmware is up to date.
2. the sim card Carrier;
3. Please give us a brief introduction to the disconnection issue and the troubleshooting method you have done and the corresponding results.
Note: Like the LED status, whether the sim card works stably in cellphone directly, whether the router still has a valid IP address and gateway when it lost the connection.
4. It would be highly appreciated that you could save us the pictures when the internet is fine and the internet is disconnected, especially the following information:
And there are some suggestions that you could have a try:
- Update the ISP profile: (take MR600 for example) https://www.tp-link.com/support/download/archer-mr600/#ISP_File
How to update the profile: https://www.tp-link.com/support/faq/2583/
2. Manually set up DNS to 8.8.8.8 and 8.8.4.4 in the DHCP module and remote the router once;
Thanks for your support and cooperation in advance. Good day.
I'm unable to update the ISP file, I've tried everything, but when i upload the ISP file I get error code 71212 (see attached screenshot).
I've downloaded the isp file from official update page and followed instructions, this is the exact file:
https://static.tp-link.com/2019/201909/20190903/Archer%20MR600(EU)_V1_ISP_19502401.zip
After unzipping, I'm trying to upload the NetIspInfo file that I find inside, but the router generates error. I've tried Safari, Chrome, over wifi, over cable, downloading the file and unpacking multiple times - always with the same result.
