Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours

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Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
2020-07-05 21:24:12

I have 2 cams a 120 and 100, both quite new. They have changed after the free premium trial to only having cloud storage from up to 3 hours ago. Why is that please?

 

I'm in the UK

 

The cams each say under kasa care in the app that they have 2 day and 12 hour cloud storage for 2 years and manual recording, but they delete cloud saves older than 3 hours.

 

They say "No activity has been detected in the past 3 hours"

 

Why has it changed to that? One is is brand new and the other is a few months old.

 

Thanks

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#1
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Re:Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
2020-07-06 00:09:13 - last edited 2020-07-06 00:12:07

Hey is the app version 2.22?

 

Try 1 thing for me, give the wifi router a reboot, and let me know if that fixes the issue, i have the same type of issue where after a few hours the camera's stop detecting activity then start detecting activity after a reboot

 

All my issues started after the app update from 2.21 to 2.22

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Re:Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
2020-07-06 00:20:14

@ferro13 

 

Yes the app version is 2.22.0 build 930.

 

What you say about your issue with motion not being detected is not the problem I am experiencing.

 

My cloud saved are deleted after 3 hours and the app says in the space where cloud saves would be no activity detected in the last 3 hours no matter how long over 3 hours it has been. The actual time elapsed since motion detections still displays correctly on the devices list page.

 

My 120 is only about 4 months old and just added a 100 today. Also have a plug and a bulb since a couple of months ago all kasa.

 

 

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Re:Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
2020-07-06 01:14:25

@TPUser123 

 

So are you able to detect motion when ever the camera is triggered "activity detected less than 1 min ago" but the videos that is older than 3 hours is deleted?

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Re:Kasa App only giving 3 hours cloud storage instead of 2 days\12 hours
2020-07-06 08:16:03

@ferro13 

 

Yes, that's right.

 

I have since noticed they are all still in the alarm bell section, so maybe this is just a change of functionality since the premium beta ended or something.

 

As long as the cloud holds video for 2 days\12 hours for 2 years since activation somewhere in app I don't mind, but they should to be clear about how it works properly and any significant changes to functionality.

 

 

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