Tapo app notifications

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Tapo app notifications

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Tapo app notifications
Tapo app notifications
2020-09-01 14:32:29 - last edited 2020-09-22 05:40:36
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.10

Using the Tapo app. I set motion detection on so it can record with motion. I set notifications off. Still I just keep getting motion detection notifications. I have done this now a few times and still keeps doing the same.

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#1
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1 Accepted Solution
Re:Tapo app notifications-Solution
2020-09-22 05:40:28 - last edited 2020-09-22 05:40:36

@Thompa 

Good day.

Thank you very much for your time and patience.

Could you please me check the following information:

  1. On the Detection & Alerts  page, motion detection is on but notification is off;
  2. And on the inbox, there is still notice that motion was detected right?
  3. All your smart cameras are Tapo C200 and only one of them had this issue?
  4. Have you tried to reset and set up this camera again to have a look?

Thank you very much.

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#4
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5 Reply
Re:Tapo app notifications
2020-09-04 08:48:32 - last edited 2020-09-22 05:31:30

@smitd85 

 

Hi, 

 

You may disable the Tapo app notification on your phone, Settings->Notification, then find the Tapo app and disable it.

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#2
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Re:Tapo app notifications
2020-09-17 09:17:57

@smitd85 I have a similar problem, same set up with Motion Detection On and Notification Off (annoying to get the Notication question each time when leaving the config screen). But instead of getting Notifications, I get a Message in the "Inbox" of the app each time a motion is detected. Any ideas how to get rid of that? All my other 5 cameras works perfekt. Firmware 1.0.14 and same problem before with 1.0.10.

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#3
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Re:Tapo app notifications-Solution
2020-09-22 05:40:28 - last edited 2020-09-22 05:40:36

@Thompa 

Good day.

Thank you very much for your time and patience.

Could you please me check the following information:

  1. On the Detection & Alerts  page, motion detection is on but notification is off;
  2. And on the inbox, there is still notice that motion was detected right?
  3. All your smart cameras are Tapo C200 and only one of them had this issue?
  4. Have you tried to reset and set up this camera again to have a look?

Thank you very much.

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#4
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Re:Tapo app notifications
2020-09-25 17:13:27

@Brook 

Hi,

Thanks for reaching out, I answer according to your questions.

1. Yes.

2. -

3. Yes.

4. Yes, I have 6 Tapo C200 but only one has this problem.

5. The camera is on a remote location, I will do a reset when I get there in a couple of weeks. I will report how it goes.

// Thompa

 

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#5
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Re:Tapo app notifications
2020-10-09 10:37:19

@Brook did as you said. Once I reset it, it worked fine until we had power outage. Once power came back, same issue. In South Africa we have a lot of power interuptions, they call it load shedding.

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#6
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