my tapo c200 side tilting (360) had been stopped where as vertical tilting is Working fine

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my tapo c200 side tilting (360) had been stopped where as vertical tilting is Working fine

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
my tapo c200 side tilting (360) had been stopped where as vertical tilting is Working fine
my tapo c200 side tilting (360) had been stopped where as vertical tilting is Working fine
2020-11-06 05:53:47 - last edited 2020-11-09 07:36:54
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.14

 

This has with ref to issue with PAN and TILT movement of C200

 

from Today morning my cameras 360 side tilt movement had been stopped and vertical movement (up and down) working very fine

 

I had reboot the device 2 times through mobile also done power source ON  and OFF 2 times but no help

 

Kindly guide  I have bought this device just 10days ago

 

 

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#1
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Re:my tapo c200 side tilting (360) had been stopped where as vertical tilting is verking fine
2020-11-09 02:32:16 - last edited 2020-11-09 07:35:34

@rahuk1234 

Good day,

Sorry for the delay.

May I know how long have you had the camera and when did this issue start?

If it is not 360º horizontal, what is the moving range now?

If you gently push the camera a little bit in case the camera got stuck, would that make any difference?

And have you tried to factory reset the camera to have a look?

 

By the way, where are you located?

Thanks a lot.

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Re:my tapo c200 side tilting (360) had been stopped where as vertical tilting is working fine
2020-11-09 06:54:07 - last edited 2020-11-09 09:37:28

@Brook 

 

 

May I know how long have you had the camera and when did this issue start?

 

I have purchased this camera on 23/10/2020 and this issue started from 4/11/2020

 

If it is not 360º horizontal, the what is the moving range now?

 

Yes Its 360º horizontal movement issue and it is not moving at all

 

If you gently push the camera a little bit in case the camera got stuck, would that make any difference?

 

If i gently push camera in horizontal movement it is moving ok but after that also its horizontal movement is not working

 

And have you tried to factory reset the camera to have a look?

 

Yes I have done factory reset 3-4 times but its not working

 

In i have also upgraded firmware to 1.0.16 but still no use my problem remain unresolved

 

 

 

 

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Re:my tapo c200 side tilting (360) had been stopped where as vertical tilting is working fine
2020-11-09 11:12:00

@rahuk1234 

Good day,

Thanks a lot for your kind reply.

In this way, please wait for a while and I might need to check with the senior engineers for more advice.

As soon as there is any updated news, I could come back as soon as possible.

 

Thank you very much.

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Re:my tapo c200 side tilting (360) had been stopped where as vertical tilting is working fine
2020-11-10 10:46:49
In this regards I also received one mail from TP-Link with user guide manual I also followed the same but there is no help my problem still not resolved
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Re:my tapo c200 side tilting (360) had been stopped where as vertical tilting is working fine
2020-11-13 01:39:22

@rahuk1234 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

In this way, I am afraid that the internal wiring might go wrong and you might need to contact the shop retailer to get it replaced first;

 

Really sorry for the inconvenience.

Thanks a lot for your understanding and support.

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#6
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