LED glow when 3 way HS210 selected off

LED glow when 3 way HS210 selected off
LED glow when 3 way HS210 selected off
2021-03-16 17:35:09 - last edited 2021-04-09 12:07:21
Model: HS210
Hardware Version: V2
Firmware Version: 1.1.4

Hello all,

 

I installed a 3 way HS210 recently, with the other switch in the circuit being the existing "dumb" switch. 
 

Both switches work fine and can turn the lights on and off. However when selected off, the lights which are LED, remain on but very very dim. 
 

The HS210 was installed using the instructions, with two travellers, a load, a neutral and ground. 
 

The existing dumb switch was wired with 2 travellers and a load, and was not modified. 
 

Any suggestions ?

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#1
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1 Accepted Solution
Re:LED glow when 3 way HS210 selected off-Solution
2021-03-18 01:42:04 - last edited 2021-04-09 12:07:21

@B.Will did that, light kept turning off and on in random intervals. 
 

i ended up moving the smart switch to the other outlet, as it was by itself (the previous one was a 2 gang), solved the problem. 

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Re:LED glow when 3 way HS210 selected off
2021-03-17 18:09:42

@hemustbeaboss Disconnect the HS210 White lead as see if the glow goes away.

If so the wire you are using as neutral is not the neutral.

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Re:LED glow when 3 way HS210 selected off-Solution
2021-03-18 01:42:04 - last edited 2021-04-09 12:07:21

@B.Will did that, light kept turning off and on in random intervals. 
 

i ended up moving the smart switch to the other outlet, as it was by itself (the previous one was a 2 gang), solved the problem. 

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Re:LED glow when 3 way HS210 selected off
2021-03-18 01:50:03

@hemustbeaboss Glad to hear you got it working.

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