ONVIF PTZ with C200

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ONVIF PTZ with C200
ONVIF PTZ with C200
2021-05-14 22:55:22
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.1.8

I'm using BlueIris with a bunch of C200 and C210 cameras. The ONVIF PTZ does not work properly for the C200 cameras when the "Invert Image" option is selected from the Tapo App. The "Up" direction does not move the camera at all. "Left", "Right" and "Down" work as expected. The C210 cameras work properly ragardless of whether or not "Invert Image" is selected.

 

Please fix this issue!

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#1
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Re:ONVIF PTZ with C200
2021-05-24 05:44:46 - last edited 2021-05-24 08:40:09

@shaderdev Good day, 

 

For Tapo camera,  the rotation range for 'Down' is very small, if your set 'invert image' on tapo camera, then the rotation range for 'Up' will become very small but 'Down' direction has larger range. 

That means when "invert image" is selected on app, the upward boundary becomes smaller, so it looks like ‘ Up’ direction does not work. 

 

In such case, it is recommended adjusting the location of your camera if you need more range in 'Up' direction.

 

 

 

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Re:ONVIF PTZ with C200
2021-05-25 07:16:04

@Solla-topee 

 

Hello,

 

I understand that the range in one direction is smaller and that is based on the 'invert image' option. Unfortunately this is not connected with the problem.

 

When 'invert image' is selected, the 'Up' direction stops working completely, the camera can only tilt 'Down' until the limit is reached. At no point along the way the camera can be commanded to tilt back 'Up'. Again - this only happens when 'invert image' is selected and only on the C200 camera. The C210 camera works fine regardless of the setting for 'invert image'.

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#3
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Re:ONVIF PTZ with C200
2021-05-25 11:05:15

@shaderdev Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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