HS100 Smart switches slow to respond...or not at all after WiFi router upgrade
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Have been successfully using HS100 switches along with LB100 and LB120 smart bulbs for some time with my ASUS Lyra mesh WiFi router. Recently, I upgraded my WiFi router to an ASUS ZenWiFi XT8 mesh network and here’s where the problems started.
My LB100 and LB120 smart bulbs continue to work fine … through the Kasa app, through Google smart speaker commands and through the Kasa app while away from my home and using 4G.
However, not so the HS100 smart switches. Through the Kasa app on my iPhone and iPad, they are very slow to respond with the green ring on the On/Off button spinning and stuttering for 5 or so seconds before responding. This is while I’m home using WiFi. If I’m away from home and using 4G, they are mostly greyed out and/or don’t even show a button. Even if there is one to push, they usually respond with a message saying that the device is unreachable. If I use a command to my Google Smart Assistant, usually they will respond at some point (but not always) but not before I receive a message saying “TP-Link Kasa cannot be reached right now” and I should try later.
I switched back to my previous ASUS Lyra router and everything went back to its normal snappy self including being able to access the devices when away from home. As soon as I reverted to the ASUS ZenWifi, the problem returned. Again, I am experiencing no such issue with the LB100 and LB120 smart bulbs which continue to work fine.
I’ve tried resetting the router to factory specs as well as resetting a couple of the HS100 smart switches (firmware current at 1.5.7) but it still makes no difference to them. Has anyone experienced this or have any suggestion about how to correct it?
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Hi. I'm happy that it worked for you. Unfortunately I don't think it would help me because my QoS is disabled since I own my mesh system. Thank you very much for trying to resolve the mystery of my issue with TP Link smart plugs.
Have a great day mate! 😀
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BTW
On 26th last month "Asus UK Support Team" replied to my question. Of course I asked about ZenWiFi AX (XT8) but in email they used example of RT-AX88U. When I saw asking me to disable WiFi 6 I stopped reading rest of it as following their "logical" path I could keep using old router and saving myself £400. My smartphones use WiFi 6 and I wish to use full potential of router as I paid for this feature. For those who wish to check this "fantastic" advice from Asus support below I attached screenshot.
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FWIW. I was also advised by TP-Link Support to disable QOS and WiFi 6. Can tell you (at least in my case), neither fixed the problem. As stated earlier, I sold off the TP-Link switches and bulbs and converted my whole system across to Arlec Grid Connect products. All works brilliantly straight out of the box without needing to disable functionality of any part of the router.
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@Simple_Engineer this has worked for me turning off QOS, why is this? Does that mine I can no longer prioritise my Gaming consoles now?
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Turning off QOS didn't work for me which is why I disposed of the TP-Link and went with Grid Connect. They work beautifully and are cheaper ....and yes, you can't prioritise anything with QOS off.
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@Pedro109 I have an new XT8 Zen Router and was experiencing the same issues with slow and intermittent kasa switches. I found a solution on another forum that worked for me and kind of makes sense.
Post in thread 'XT8 constant disconnects' http://www.snbforums.com/threads/xt8-constant-disconnects.74905/post-715513
Under wireless network, for my 2.4ghz, in professional tab set:
Beacon interval: 1000
DTIM interval: 1
Save and reboot.
My beacon internal was set to 100 by default.
This was on top of setting my channel bandwidth to 20MHz and binding my smart plugs to a specific node. So you might try these additionally.
UPDATE 1, 2022/01/19:
Turns out changing the beacon interval was not a long term fix. After a little while the issue came back and I continued to have long delays using google assistant. What has worked for the past couple of days, fingers crossed, was detailed in the following post from sowen. Additonal updates to the proffessional settings and some of the general settings. Many on that forum have said that reverting an earlier firmare version of their Asus Zen XT8 worked.
http://www.snbforums.com/threads/interrupted-connections-on-zenwifi-ax-xt8.73210/post-726948
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