C110 manual recording download problem

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C110 manual recording download problem

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C110 manual recording download problem
C110 manual recording download problem
2021-07-06 21:18:51
Model: Tapo C110  
Hardware Version: V1
Firmware Version: 1.1.2

Having just installed my c110 camera, I am finding my way around it. Today, I manually recorded a 24 minute video which played back happily in the Tapo app. However, when I tried to download it to my phone (Samsung A40, Android 11), the created file on the phone was zero bytes. I repeated the operation several times (deleting the 0B file each time) but the result was the same each time ie. a zero byte file. An 11 second video and two snaps transferred ok. Further, I was able to share the 24min file to Google photos which worked. As an experiment, I then recorded ten other videos of varying lengths from 1 minute up to 23 minutes. Videos up to and including 4min:5secs uploaded ok but 5:13 and above gave a zero byte file, all played ok in the app. I also recorded a 10 minute or so file on my iPad which worked ok on upload to the iPad. I don't know if this is an android thing but has any one else seen this problem or have a solution?

Thanks

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#1
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3 Reply
Re:C110 manual recording download problem
2021-07-08 09:15:41 - last edited 2021-07-08 09:16:03

@faplap  Hello, 

 

It is recommend to confirm Tapo Camera firmware and Tapo APP are both up to date first.

It is possible the 0B file is not the actual video file but has similar or same name, can you check double check if there is any other video files available in Samsung phone? 

May I know the path of the 0B file folder, can you share with us a photo of it?  What is your current  Tapo APP version, thank you very much. 

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#2
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Re:C110 manual recording download problem
2021-07-08 10:57:59

@Solla-topee Hi,

1) I have checked the app (2.3.36) and the firmware (1.1.2 Build 210120 Rel.68243n(4555) - both are up to date.
2) There are no other files on the phone and files that do work and don't work are in the same location - /storage/emulated/0/DCIM/Tapo/

 

Screenshots below:

 

 

 

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#3
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Re:C110 manual recording download problem
2021-07-13 06:21:17

@faplap Thanks for your detailed information, I see our senior is following up your case now, please free to let us know if there is any update. Thank you. 

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