Tapo C320WS keeps detecting rain

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Tapo C320WS keeps detecting rain

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Tapo C320WS keeps detecting rain
Tapo C320WS keeps detecting rain
2022-01-16 01:27:04 - last edited 2022-01-16 01:31:01
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1112

Doesnt seem to be an option to select my model CW320s in drop down list.

 

Like previous models it picks up any rain droplets despite just area intrusion set, being on lowest sensitivity setting and smallest are set. I also subscribed to try AI instead but just as rubbish.

 

Is there going to be a fix or can I get a refund.

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Re:Tapo C320WS keeps detecting rain
2022-01-17 01:07:03

Hello @PAULSCULLER1 

Thank you for your feedback, if outdoor camera is triggered by the rain, you could  try some tip in related thread here:

Tapo C310 sensitivity

 

Turn off all motion detections and leave only Person Detection/ AI detection and see if that makes any difference. 

Can you share 1) photo of your motion detection settings, and 2) use Tapo APP to manually record a video clip showing the motion events like requested above for us to look into that further. Thank you. 

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