Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > stuttering image Tapo C310

< Tapo Smart Camera

stuttering image Tapo C310

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

stuttering image Tapo C310

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

wasr

2022-02-22 14:06:00 - last edited 2022-03-01 05:49:28

Posts: 3

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2022-02-22

stuttering image Tapo C310

2022-02-22 14:06:00 - last edited 2022-03-01 05:49:28

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.1.12 Build 211126 Rel. 15622n(4555)

I recently bought a Tapo c310. When the camera picks up movement I only see about 1 still image per second in stead of video. It does not matter what video setting is used. It

I'm on the latest version of the APP (2.4.62) and latest version of the firmware (1.1.12 Build 211126 Rel. 15622n(4555))

What am I doing wrong?

1 Accepted Solution

wasr

LV1

2022-02-25 09:31:39 - last edited 2022-03-01 05:49:28

Posts: 3

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2022-02-22

Re:stuttering image Tapo C310-Solution

2022-02-25 09:31:39 - last edited 2022-03-01 05:49:28

Hello @Solla-topee

Thanks for your reply.

After looking at the problem better I noticed that also the live stream had about 1 frame per second.
I tried the suggested solutions, but they did nothing.

I then removed the camera from the app and added it again. To my surprise (I had tried this before) the video, playback as well as live view, now run much smoother.
I don't know if I am getting the 15 fps as I expected the video to run even smoother, but maybe this is the best you can get with a 15 fps camera.
Is there a way to check the actual fps the camera is using?

Recommended Solution

4 Reply

Solla-topee

2022-02-23 01:09:24

Posts: 13724

Helpful: 2373

Solutions: 2074

Stories: 8

Registered: 2020-05-19

Re:stuttering image Tapo C310

2022-02-23 01:09:24

Hello @wasr

Thank you for your valuable feedback, may I know does this happen on every motion detection video clip?

Please try a different phone to watch Playback videos on Tapo APP
Try a different network :

If your phone is connected to the home Wi-Fi network, does the motion-detected clip playback fine?
If your phone is connected on LTE mobile data, does the motion-detected clip playback fine?

If still the same, can you help provide some information here 1) please share Mac address of camera to us by private message

2) a video shared link of the issue 3) model of the phone and its Andriod or IOS version,thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

wasr

LV1

2022-02-25 09:31:39 - last edited 2022-03-01 05:49:28

Posts: 3

Helpful: 5

Solutions: 1

Stories: 0

Registered: 2022-02-22

Re:stuttering image Tapo C310-Solution

2022-02-25 09:31:39 - last edited 2022-03-01 05:49:28

Hello @Solla-topee

Thanks for your reply.

After looking at the problem better I noticed that also the live stream had about 1 frame per second.
I tried the suggested solutions, but they did nothing.

stuttering image Tapo C310

stuttering image Tapo C310

Information

Voters 0

Tags