Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Why can't i see my camera on tp-link cloud?

< Tapo Smart Camera

Why can't i see my camera on tp-link cloud?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Why can't i see my camera on tp-link cloud?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Rikidam

2022-04-04 06:26:12

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-04-04

Why can't i see my camera on tp-link cloud?

2022-04-04 06:26:12

Model: Tapo C310

Hardware Version: V1

Firmware Version:

hi guys,
I bought a Tapo C310 camera and configured it on the Tapo app and it works.
Then I joined Tapo Care to have the opportunity to view and download the 30-day history videos.
I created my Tp-link ID from the app but when I connect to tplinkcloud.com I cannot add my camera because it is not among the available.
Why ?
Where are camera videos stored with Tapo Care?
thanks for the help replies.
Rikidam

2 Reply

Solla-topee

2022-04-06 01:43:38

Posts: 13387

Helpful: 2308

Solutions: 1925

Stories: 8

Registered: 2020-05-19

Re:Why can't i see my camera on tp-link cloud?

2022-04-06 01:43:38

Hello @Rikidam

Thank you for asking!

Tapo camera cloud videos are available on Tapo APP>below Live view page> Cloud Videos.

Tapo cam does not have a web UI or platform, while as tapo cam supports rtsp protocol, and you could stream camera on computer on PC as instruction below: here How to view Tapo camera on PC through RTSP stream?

You could also try some workaround on thread here to view tapo camera on a computer

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Rikidam

LV1

2022-04-10 19:37:49

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-04-04

Re:Why can't i see my camera on tp-link cloud?

2022-04-10 19:37:49

@Rikidam

Thank you so much
Now I have found my videos on Tapo APP>below Live view page> Cloud Videos and I press the download icon, the app confirm the download is completed but I not be able to find the downloaded video on my smartphone.
Where are saved the downloaded videos ?

thank you for reply

Rikidam.

Why can't i see my camera on tp-link cloud?

Why can't i see my camera on tp-link cloud?

Information

Voters 0

Tags