Missing activity tumbnails on iPhone app

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Missing activity tumbnails on iPhone app

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Missing activity tumbnails on iPhone app
Missing activity tumbnails on iPhone app
2022-05-28 15:31:19
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

My C310 camera works well, I get a lot of detection messages.

 

However, after the camera has been online for a few hours it stops making activity thumbnail images under 'Activity' on the Playback tab.

 

A reboot of the camera helps with this problem, but after a few hours the issue is the same: No new thumbnails.

 

I can see by the time lin that there has been recording. All detection videos are still there and able to be played back from the orange bands. Why did the motion detection still images 'Motion Detection' disappear?

 

Hope that you can help me.

 

 

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Re:Missing activity tumbnails on iPhone app
2022-05-30 02:00:01 - last edited 2022-05-30 02:07:20

  @Tranholm 

Thank you for your valuable feedback. It is recommended to keep an eye for the firmware update in Tapo APP

Ensure Tapo  APP are up-to-date as well. 

 

Can you help provide information below to look into it further: 

-Enable' Diagnose' mode and help get the camera log file 

How to Get the Log of Tapo Camera?

- take a photo of the Playback thumbnail page & a photo of video clip timeline in Playback

e.g a photo showing there is a video clip at certain time but no thumbnail at that time

- MAC address of tapo device, please share by private message

- model of phone and its Andriod/ IOS version, tapo APP version

 

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