TP-Link Tapo C210 keep offline(disconnect to wifi)

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TP-Link Tapo C210 keep offline(disconnect to wifi)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link Tapo C210 keep offline(disconnect to wifi)
TP-Link Tapo C210 keep offline(disconnect to wifi)
2022-06-24 08:26:13
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.18

Got 4 new Tapo C210, with 128 sd micro sd card; simple setup and we went okay initally.

They seems ok, but they all went off line everyday!

Red light blinking and not able to see in phone app, and rounter setting.
(but they all keep recording)
Every time I disconnect power and make them back online.


They all connected to 2.4 Ghz network, and I've change the channels to different ones according to app's advise
(1, 6, 11) - all resulted the same, offline everyday.


Please share solutions or I need to return all of them.

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Re:TP-Link Tapo C210 keep offline(disconnect to wifi)
2022-06-27 02:39:19

Hello   @BuBaBa 

If tapo camera keep going offline, please try some tips here like double check the Router Advanced Wireless settings and ensure camera received strong wifi signal of router. 

What should I do if my Tapo smart camera keeps losing connection or going Offline?

 

If still the same, can you help provide some case details here: 

1. When the issue occurs, does the smart device work in the local network?

For a test, connect your mobile device to the home Wi-Fi network at that time and see if the Tapo device is still accessible in the local network?

2. the model number Wi-Fi router and your network topology:

e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device

3. Enable Diagnose mode, get the log of the camera, and share the log file.

How to Get the Log of Tapo Camera?

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