tp-link cloud not reachable

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tp-link cloud not reachable

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tp-link cloud not reachable
tp-link cloud not reachable
2022-10-28 07:48:39 - last edited 2022-11-01 05:50:08
Model: Archer AX20  
Hardware Version: V1
Firmware Version:

I can't login using my TP-Link ID to the tp-link cloud services. The router says "Oops... We can't reach the cloud server."

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Re:tp-link cloud not reachable [RESOLVED]-Solution
2022-11-01 05:33:38 - last edited 2022-11-01 05:50:08

Hello @salvottt 

 

Thank you very much for reaching out to us, and apologies for the late response.

 

We’re experiencing a service outage for our Cloud Server at the time when you failed to login to your TP-Link account, and that has been fixed and recovered soon after in hours. Please check to see if you can login to your TP-Link ID now.

 

At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:tp-link cloud not reachable
2022-10-28 18:41:13 - last edited 2022-11-01 03:17:19

  @salvottt,

Were you able to connect to the cloud services after a while or not? 

 

If you cannot log in with your TP-Link ID, I would first recommend changing your DNS server to one provided by your ISP, or from another reputable source such as Google.

 

 

Have you already set up the router, and you are trying to log in, or are you trying to log in during the initial setup process?

 

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Re:tp-link cloud not reachable [RESOLVED]-Solution
2022-11-01 05:33:38 - last edited 2022-11-01 05:50:08

Hello @salvottt 

 

Thank you very much for reaching out to us, and apologies for the late response.

 

We’re experiencing a service outage for our Cloud Server at the time when you failed to login to your TP-Link account, and that has been fixed and recovered soon after in hours. Please check to see if you can login to your TP-Link ID now.

 

At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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