Cloud acess when camera is offline
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If my camera goes offline or gets stolen can I access my video alerts at Tapo Care Cloud? Is there a web based portal to access it because I´m not able to access anything from the camera at Tapo Ios App when it's offline.
Hello! The cloud video can be viewed via Tapo APP even if the camera is offline, as long as the video is not expired. Cloud video web portal is currently not supported.
General Questions about Tapo Care
Q17, If my camera is broken or stolen, how can I access my cloud videos?
Log into Tapo APP with your TP-Link ID, and go to Me > Cloud Videos, you will be able to access your cloud videos which are not been saved for more than 7/30 days.
Hello! The cloud video can be viewed via Tapo APP even if the camera is offline, as long as the video is not expired. Cloud video web portal is currently not supported.
General Questions about Tapo Care
Q17, If my camera is broken or stolen, how can I access my cloud videos?
Log into Tapo APP with your TP-Link ID, and go to Me > Cloud Videos, you will be able to access your cloud videos which are not been saved for more than 7/30 days.