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C420 "it looks like you've reached your device limit for playing this video"

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C420 "it looks like you've reached your device limit for playing this video"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C420 "it looks like you've reached your device limit for playing this video"
C420 "it looks like you've reached your device limit for playing this video"
2022-12-05 13:25:37 - last edited 2022-12-05 16:26:31
Tags: #Recording Playback
Model: Tapo C420S2  
Hardware Version:
Firmware Version: 1.2.0

Trying to view the recordings on the app - keep getting the message "it looks like you've reached your device limit for playing this video".  I have no idea what this means.  I have two cameras - one is shared, but this one isn't.  Live streaming is fine.

 

I've force-stopped the app on the phone.

 

Any ideas what's wrong?

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#1
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5 Reply
Re:C420 "it looks like you've reached your device limit for playing this video"
2022-12-06 08:28:04

  @dave_Kent 

 

Thank you for posting on TP-Link community. Can you provide a screenshot of this error message here?

 

Please check if you have login the same account on other devices that didn't log out? If your family members use the same account on other devices to watch the playback at the same time, it may reach the limit.

Each camera supports up to 2 simultaneous video streams. You could use up to 2 devices to live view the camera at the same time using the Tapo App or the RTSP. You could view the playback on only one device using the Tapo App at the same time. Check here to learn more information able Tapo camera. General Questions about the Tapo Camera

 

Please send your TP-Link ID, camera Mac address to me via private message, we will assist further. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:C420 "it looks like you've reached your device limit for playing this video"
2022-12-06 10:59:49

  @Wayne-TP 

Thanks for coming back to me. Attached is the screenshot and I'll forward the details by pm. 

 

Thanks David 

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#3
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Re:C420 "it looks like you've reached your device limit for playing this video"
2022-12-07 09:19:41

  @dave_Kent 

 

Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:C420 "it looks like you've reached your device limit for playing this video"
2022-12-07 09:28:50

  @Wayne-TP 
 

Same Problem here. Very interessted in a solution.

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#5
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Re:C420 "it looks like you've reached your device limit for playing this video"
2022-12-08 06:32:35

Hi  @Kermit1910 

 

A support ticket TKID221146371 has been created for you and it's followed by the specialist. Please check your inbox and reply to the email.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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