Snowing Effect C420S2

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Snowing Effect C420S2

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Snowing Effect C420S2
Snowing Effect C420S2
2022-12-08 05:03:12
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.0

I am having a strange snowing like effect with my cameras.  Front camera looks fine but when I turn on the spotlight, it looks like it's snowing.

Rear camera looks likes snowing regardless of the spotlight off or on. 

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#1
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Re:Snowing Effect C420S2
2022-12-09 11:59:04

  @Laoking 

 

Good day! Thank you for raising this topic.

 

Can you provide some pictures when the camera is in day time? Try to manaully switch the day mode and night mode during the day time, can you still see this snowing effect?

 

Please provide us your TP-Link ID and the Mac address of both cameras via private message. (Find device Mac address, go to camera settings---click camera name/model.)

Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Snowing Effect C420S2
2022-12-09 16:51:09

  @Wayne-TP 

I also was looking last night and it didn't seem to be happening last night. The issue was only happening at night. Not sure what's going on exactly. I will pm you the camera info.

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#3
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Re:Snowing Effect C420S2
2022-12-09 16:58:54

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#4
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Re:Snowing Effect C420S2
2022-12-13 11:15:52

  @Laoking 

 

Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email TKID221225024. Please check your mailbox later, thank you.

Smart Action 2.0 Explore and meet the next level home automation.
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