Smart Home Community > Tapo Smart Camera > Bildfehler
< Tapo Smart Camera

Bildfehler

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Bildfehler

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Bildfehler
Bildfehler
2022-12-11 10:57:21 - last edited 2022-12-11 11:14:32
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.18

Ich habe seit kurzem im Bild am oberen Rand einen grünen Balken. Ein Neustart war erfolglos. 

Den Balken sieht man nur in der Einstellung "niedrige Auflösung".

Muss ich die Kamera einschicken?

 

File:
1670755921407.jpgDownload
  0      
 
  0      
 
#1
Options
3 Reply
Re:Bildfehler
2022-12-12 09:31:09

Hi  @Mic800 

 

Thank you for raising this concern on TP-Link community. 

 

Do you mean the green part will disappear if you adjust the image quality to high quality? Where did you adjust it, the HQ/LQ option on the Live View page?

Could you share an image when it is on high quality for comparison?

 

When did you notice this problem? Did anything happen? E.g. the camera fell down to the floor?

Have you tried to view it with another phone? Same problem?

 

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#2
Options
Re:Bildfehler
2022-12-12 12:43:28

  @Wayne-TP it never felt down. Here i have two screenshots from the app, one with high and one with low quality.

  0  
  0  
#3
Options
Re:Bildfehler
2022-12-13 12:03:16

  @Mic800 

 

Thank you for the update. May i know if your phone's Android system has been updated recently?

 

What's the model and Android version of your phone? 

 

To address the issue and try to fix it, we would like to have a specialist look into this further via email. Check your mailbox later, and let us know if the issue is resolved, thank you.

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 266

Replies: 3

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.