C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK

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C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK

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C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK
C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK
2022-12-29 11:25:56
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.0

My Synology Surveillance Station is recording video images from my C320WS.  The DS cam app connects easily with the C32WS. Any other third party app connects to the C320WS and If I want I can view the rtsp://.../stream2 using VLC on my MacBook.

 

Why can't I view live images using the TP-Link Tapo app? The 'wheel' keeps rotating but no live view shows up. I can, however, access all camera settings using the gear icon.

The camera is connected using a shielded STP-cable (out of reach of my wifi network).

 

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Re:C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK
2022-12-30 10:16:55

  @Marelli 

 

Have you updated your APP? If my VPN is on when i try to view my camera, it will do exactly like your case. The VPN connection must block something so the liveview cannot be viewed.

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Re:C320WS cam: Unable to view with TP-Link App but rtsp stream or Synology Surveillance are OK
2022-12-30 12:54:01
Yes App is up-to-date and no VPN
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