C210 not recording to cloud

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C210 not recording to cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C210 not recording to cloud
C210 not recording to cloud
2023-02-23 12:15:23
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.1

I had an earlier C210 which has no problems recording to cloud (I subscribed to Tapo Care for 1 device).

I just bought another C210 and added to my account, and also upgraded Tapo Care to 2 devices.

Have added the new camera to the upgraded plan.

The second device is unfortunately not recording to the cloud with all the settings same as the first device I had.

Motion detection is ON, Activity Zone and Sensitivity settings are correct.

MAC Address for my second device is 9C53221EFEC4.

What am I missing?

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Re:C210 not recording to cloud
2023-02-24 08:14:22

  @eugenelow 

 

Good day, thank you for the feedback. Please check the internet status of the router. Try to trigger motion detection of this camera, wait for a few minutes and check if the video has been uploaded. 

 

Can you receive the detection notification? 

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