C210 not recording to cloud

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C210 not recording to cloud

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eugenelow

2023-02-23 12:15:23

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C210 not recording to cloud

2023-02-23 12:15:23

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.1

I had an earlier C210 which has no problems recording to cloud (I subscribed to Tapo Care for 1 device).

I just bought another C210 and added to my account, and also upgraded Tapo Care to 2 devices.

Have added the new camera to the upgraded plan.

The second device is unfortunately not recording to the cloud with all the settings same as the first device I had.

Motion detection is ON, Activity Zone and Sensitivity settings are correct.

MAC Address for my second device is 9C53221EFEC4.

What am I missing?

1 Reply

Wayne-TP

2023-02-24 08:14:22

Posts: 3858

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Registered: 2020-06-23

Re:C210 not recording to cloud

2023-02-24 08:14:22

@eugenelow

Good day, thank you for the feedback. Please check the internet status of the router. Try to trigger motion detection of this camera, wait for a few minutes and check if the video has been uploaded.

Can you receive the detection notification?

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C210 not recording to cloud

C210 not recording to cloud

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