TAPO C500 - Solid red light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TAPO C500 - Solid red light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TAPO C500 - Solid red light
TAPO C500 - Solid red light
2023-03-17 20:20:32
Model: Tapo C500  
Hardware Version: V1
Firmware Version: V1

Hello, just bought TAPO c500 and after updated the firmwire the led light it's always on. I've already reset the camera but nothing happens. Can you help me? Thank you. 

  2      
  2      
#1
Options
1 Reply
Re:TAPO C500 - Solid red light
2023-03-20 03:55:26

  @JBRR 

 

Was there anything abnormal during the upgrade? Did the update complete? Note: The camera should be turned on and maintain a stable internet connection during the update, any interruption may cause camera malfunction. 

 

Please make sure you have reset the camera correctly. 

 

Do you remember what the firmware you're trying to update is? What's the previous firmware version?

Can you share the camera Mac address (check device label) with me via PM? We can help to look into it. 

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options