@Neem 

Thank you for the feedback. Here are some tips that may help with this case, check it out. 

1. Check if the camera has been added to the Tapo care plan

2. Check if Motion Detection is on

3. Test if the motion detection has been triggered

If the problem still exists, please share the screenshots of your Tapo care page, motion detection setup pages and cloud video pages. We'll help to check it.