I've installed several outdoor Tapo cameras, some 20-30 feet off the ground. Need to change wifi.

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I've installed several outdoor Tapo cameras, some 20-30 feet off the ground. Need to change wifi.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've installed several outdoor Tapo cameras, some 20-30 feet off the ground. Need to change wifi.
I've installed several outdoor Tapo cameras, some 20-30 feet off the ground. Need to change wifi.
2023-07-21 06:29:05
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.0.5

I've installed 5 or 6 cameras up along the roofline and in trees around my property.  They're all connected via wifi and work perfectly.

 

I've had to change my wifi today and need to change it on the cameras.   After unplugging one, it flashes red, not red-green, and doesn't present an SSID that I can connect to.  From what I've read, I'm supposed to unscrew a tiny panel on the underside then press a reset button. 


Does tp-link actually expect me to climb up 20-30 feet a half dozen times, carefully unscrew a panel and not lose the tiny screws while balancing on a ladder poking a tiny hole?  Every time I have to change the wifi password?

 

What kind of a joke is this?

 

If I have to climb that ladder again, I'm doing it once and throwing out this junk.  It's a joke. 

 

There's no reason why it couldn't have been possible to force it into pairing mode for a few seconds after a power cut/restore so that it could be done remotely.  It's not exactly a huge security concern that someone's going to pick the exact correct 10 seconds and wait around for days for a power cut. They could just bring a stupidly large ladder with them.  That's what the tp-link designers certainly seem to expect anyone buying their outdoor cameras to do.

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Re:I've installed several outdoor Tapo cameras, some 20-30 feet off the ground. Need to change wifi.
2023-07-21 08:17:17

  @SpinCharm 

Hi,
Thank you for your case report and detailed usage scenario description.

 

Currently, if you haven't changed the Wi-Fi network and the Tapo Cameras are working, you can go to the Tapo app>click on a camera>go to Camera Settings page>Tap Remove Camera to reset it, and then the camera will have a flashing red and green light and you can see its default SSID and configure it.

 

If you have changed the Wi-Fi network and the Tapo Cameras have a flashing red light, it's suggested to change your Wi-Fi settings back for the cameras to reconnect, then remove the cameras from the Tapo app, and then change the Wi-Fi network and reconfigure the Tapo cameras.

 

Thank you very much for your feedback here, and I'll log it and forward it to the related team to evaluate, and we will keep improving our product to make it work better for more usage scenarios.

 

Best Regards

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