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C420S rear grommet broken

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C420S rear grommet broken

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C420S rear grommet broken
C420S rear grommet broken
2023-07-23 14:45:11
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.9

Hi,

 

I appear to have damaged the rear grommet on the Tapo camera, and wanted to know how/where I'd be able to get a replacement in the UK? 

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Re:C420S rear grommet broken
2023-07-24 07:46:08

  @richpriest 

 

Which part is damaged? I can't quite imagine the scene. Why not contact the support directly to proceed warranty?

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Re:C420S rear grommet broken
2023-07-24 07:48:44

  @GabrielMitch it's the rubber grommet that covers the charging port.

 

I tried support through the app, but only get a blank white page, rather than a support form to fill in.

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Re:C420S rear grommet broken
2023-07-24 09:29:40

  @richpriest 

 

Check the official website, they have hotline, email or even online chat support. https://www.tp-link.com/en/support/contact-technical-support/

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