3 way switches not working

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3 way switches not working

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3 way switches not working
3 way switches not working
2023-07-26 11:34:03
Model: HS210  
Hardware Version: V2
Firmware Version: 1.1.5

Hi,

 

  Recently 2 sets of my Kasa 3-way switches have started malfunctioning.  They will get out of sync with the light and app where in the app I have to press the button twice to turn the light off/on (status in the app does change, but the state of the light does not).

 

When I press the physical switches, their status LED does not change but the light does turn on and off.  I have a 3rd set of 3 way switches that seems to be working fine (same hardware and firmware versions).

 

I have factory reset both sets of switches and the problem remains.

 

What are the possible causes of this?  No wiring has changed, one day a month or two ago they just stopped syncing with each other.

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Re:3 way switches not working
2023-07-26 22:13:56

 I removed all of the switches and checked the voltage.  I have 120v on my hot, my neutral and ground have continuity, and I've made sure the travelers are working correctly.  Is there any way to revert to an earlier firmware?

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Re:3 way switches not working
2023-07-28 09:20:42

  @Ratneck 

 

Network delay? Is your APP updated?

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