light strip is possessed
ok I posted a while back and got more or less nowhere,I've a l920 strip light,it connects and setup fine trhough the mobile,works with alexa etc and then goes nuts,I could get a stable connection for weeks,or day, and somtimes minutes.
What happens is it will start acting like it is possessed as in it comes on and off by itself, changes colours as if it is being controlled,tried the obvious,removed the connection,and restarted it etc,today I reset it three times in twenty minutes!! does anyone else have problems like this?
tapo smart light? more like crapo dumb light! it's driving me mad as it doesn't stay stable or workng for very long at all
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Was there any new automation or schedule created for the light strips in Tapo or Alexa App? For example, the Alexa routine.
Try to factory reset the device and give it a different name.
How to factory reset Tapo light strip: Press and hold the button on the controller for 10 seconds or more and then release. The light strip animating orange and green after that indicates a successful factory reset. Then you can reconfigure your light strip in Tapo app.
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Are you using the original power adapter/controller? Have you tried to switch a different power outlet?
How many strips are connected together? Have the light strips been cut?
Just to double confirm, did this issue reoccur when the strip was in a non-configured state?
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We would like to escalate your case to the support engineers, and they will help follow it up. Please check your email later and confirm.
To help with this problem, please share below information when replying to the email.
1. Mac address of the device
2. Your time zone
3. The specific time of the last occurrence of this issue
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